OUTSOURCED SALES & BUSINESS OPERATIONS OFFICE

BUSINESS MANAGEMENT: MARKET ENTRY & COMMERCIAL SET-UP

I offer international companies a turnkey solution to build their presence in Germany and manage their European activities from here. I create your outsourced and complete commercial, administrative and sales structure, handle all organisational steps and company operations on a long-term basis.

Instead of you having to hire, organise, and manage a local team — this service takes on the operational load directly, helping you launch, administrate, and grow in the market with continuity and structure.
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Services & Focus Areas

What I Offer (in part or full service)

👉 Market Entry & Operational Setup

Building and managing your local market entry infrastructure.
Defining and implementing operational structures for market entry.
Acting as your local coordination point between headquarters and EU stakeholders.
Site search, launch and setup, including building the team and internal organisation.

👉 Organisation, Administration & Controlling

Structural and operational organisation.
Office administration / office management and day-to-day site administration & commercial management.
Actively partnering with accounting, tax advisors, banks.
Budgeting, forecasting, KPI tracking.
Contract management (HR, legal, procurement, IT).

👉 Partner & Process Infrastructure

Setting up operational processes such as partner onboarding, order handling, and communication flows.
Structuring partner interaction models and communication channels.
Supporting consistent execution across partners and regions.

👉 Sales & Business Development

Supporting the entire sales process from the very beginning.
Supporting and managing your EU-based representative.
Ensuring alignment between headquarters, partners, and local execution.

Structuring day-to-day activities and priorities.
Supporting your representative in identifying and engaging distributors, installers, and project partners.

Tracking and monitoring quotations.
Scheduling meetings and presentations.
Providing organisational support during contract and pricing discussions.

Maintaining CRM and sales data, preparing reports.
Market & competitor monitoring.

Organising and accompanying customer meetings, trade fairs, and events.

👉 Marketing & Visibility

Coordination of trade fair participation, webinars, and presentations.
Preparation of company presentations and local communication material (such as PowerPoint decks, flyers, etc.).

👉 Logistics & Fulfillment Setup

Coordinating and establishing a warehouse location.
Supporting setup of stock management structures.
Coordinating shipping processes to customers and partners.
Supporting logistics and fulfillment without assuming distributor roles.

👉 After-Sales & Service Infrastructure

Designing spare parts availability and stocking concepts.

Setting up returns and replacement workflows (RMA structures).
Defining service escalation paths between EU and headquarters.
Coordinating communication flows for service cases and issue resolution.
Supporting the establishment of reliable response and turnaround processes.

👉 Training

Conducting training sessions and workshops for partners and representatives.
Ensuring product, process, and communication clarity.
Supporting consistent market communication and expectation management.

👉 Legal & Compliance (Operational Support)

Support in preparing contracts and documentation.
Coordination of CE marking, product liability, GDPR documentation.
Liaison with lawyers and authorities (not legal advice).

🧰 Engagement models

Project-based setup: Defined scope with clear deliverables.
Ongoing support: Continuous operational coordination and scaling assistance.
Embedded operational representation: Acting as your EU operational layer.

🧰 Important clarifications

I do not act as a distributor, reseller, or importer.
Product compliance, certification, and liability remain fully with you.
Documentation and product information remain the responsibility of the client; I support review and operational alignment without assuming legal responsibility.
I provide operational execution and market structuring, not legal or tax advice.

🧰 Why work with me

Extensive experience in managing operations.
Strong focus on clarity, structure, and practical execution.
Hands-on approach.